Frequently asked questions

If you don’t see your question, feel free to shoot us an email. We would love to hear from you!

Layerist is a fun service that provides a great way for women to shop for jewelry and accessories. It has the convenience of online shopping but the confidence of seeing the jewelry in person, all while being styled by a pro!

  • After you sign up online and tell us your style preferences and budget, a stylist reviews your profile and selects quality pieces that are styled just for you.

  • Once you receive your box, you get one week to try on the jewelry and decide what makes you shine. Keep what you love, send back the rest. It’s that easy!

  • If any pieces don’t make you smile, just put them back in the box, place the box into the return bag, and place it back in your mailbox or drop it off at any USPS location.

  • When it’s received by Layerist, we will charge your credit card for what you keep.

We are not a typical subscription service because you only get charged for the jewelry you keep. We provide you with boxes throughout the year depending on the frequency you choose. Each box will be styled just for you with curated jewelry that is perfect for the current season.

We understand things happen, so feel free to pause or cancel at any time.

Layerist offers the convenience of online shopping, but with the confidence of seeing and trying on the jewelry and/or accessories as you would in a retail store. We offer all of this while styling you with pieces tailored to your look, your preferences, and your budget.

You won’t have to spend hours looking for pieces that fit your style. You will have the luxury of being able to try on and feel the jewelry and/or accessories prior to purchasing it. If you don’t love something, just pack it back up in the box and send it back to us. Returns are just that easy, and shipping is always free.

Pricing

As you fill out your style profile, you will be asked to give us a budget preference. Our stylists will send you jewelry and/or accessories within your selected budget.

We also offer a whole box discount of 15% if you decide you love everything!

If you decide to keep everything, we will charge your card on file after the due date given to you in your email. And because you kept everything, you will receive a 15% discount off the entire box!​

​After you receive your box, try on your jewelry and/or accessories, pack up what you don’t love, and send it back to us. When we receive your box, we will charge your card on file for what was kept.

Layerist offers three main categories of fashion jewelry: necklaces, earrings, and bracelets. We work with outstanding designers and distributors to design and procure the best styles. Here is what you can look forward to seeing in each category of jewelry.

Necklace:
Layered, Strand, Choker, Bib, Short and Long Pendants, Delicate, Statement

Earring:
Stud, Dangle, Hoop, Statement

Bracelet
Bead, Bangle, Clasp, Cuff

Rings
Delicate, Statement

During your style quiz, you will select the frequency of delivery. You can choose from once monthly, every other month, or every three months.

In order to sign up and receive a box, you will need to have a shipping address and a credit card. After successfully completing the signup process, simply tell us your preferences and that’s it! You will receive your box shortly thereafter!

We love feedback and serving people by giving them what they want! Of course you can request specific items!

Simply tell your stylist what you’d like to see in your next box and our team will work to make that happen. For example, if there is a specific pendant necklace you’ve been dying to have, we will find one that matches your style and send it in your next box.

No problem! Just let your stylist know in the comment section on your style profile, and a stylist will be in touch with you.

Let us style you! Just go to our Event page and follow our easy steps to receive a styled box for your event. It’s that easy!

If you would like to update your shipping address or billing information, just log into your user profile to edit your information.

Upon signing up, your credit card will be preauthorized for $15. That “charge” is merely a hold that will be replaced with your purchase amount once you decide how many items from your box you will keep.

Shipping

Shipping is always free at Layerist!

​To sign up for our service, you will be required to submit a valid shipping address.

​When your box is shipped, you will receive an email.

Returns are also very easy. Just box up the jewelry you don’t love, place the return label on the re-sealable envelope, place the box in the envelope, and put it in your mailbox. That’s it! We will notify you when we receive your box.

If you’ve received tracking info stating that your box is on its way and you think that you won’t have time to meet the 7 day return window, just email us and let us know. We’ll be happy to work with you on a new return date!

We will always email you to let you know when your box return date is approaching. If extenuating circumstances have caused you to miss the return window and we charge you for items that are on their way back, don’t fret! We will always take care of our members. Just shoot us an email and we’ll work with you on getting everything squared away.

To cancel a shipment that has already been sent, send us an email and we will work with you to get the box sent back to Layerist.

We are sorry to hear there was a problem with your shipment. We will get you taken care of immediately!

If your shipment has already been sent and it’s going to the wrong address, email us and let us know the details so that we can get it to the correct location.

If the tracking information shows that your box was delivered but you haven’t received it, please email us quickly so that we can locate the box and get it to you as soon as possible.

If you have extenuating circumstances that will cause you to miss the one week return deadline please contact your stylist by emailing style@layerist.co.

Returns are super easy at Layerist. After you’ve tried on your jewelry and/or accessories and decided what you will keep, just box up the what you don’t love, place the return label on the re-sealable envelope, place the box in the envelope, and put it in your mailbox. You’re done!

Once your box has been delivered to your door, you will have one week to try on your jewelry and decide what you love. Your box is due back in the mail on the 7th day after you received it. For example, if you receive your box on a Monday, it is due back in the mail by the following Monday as long as there were no holidays in between.

We are very sorry to hear! Quality is one of our top priorities and we take pride in the products we are sending. We understand that delicate items such as jewelry are sometimes damaged during shipping or other processes.

If this happens, please email your stylist and we’ll send you a new item right away!

We ask that you carefully review the items in your box before sending it back to us. Only keep what you love! We do not accept returns past the due date. Our stylists work hard to get you the pieces that best fit your style profile, so if you don’t love something, make sure to tell us so that we can learn your style and send you better pieces in the future.

If you no longer wish to receive style updates from Layerist, just email us at support@layerist.co and we’ll stop sending you emails. If you want to start receiving them again, just email us and let us know!

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